Возврат-обмен
The ZIROZOK online store takes care of its customers, so you can exchange or return any product within 14 days after the buyer receives the product.
Returns and exchanges of goods of good quality are carried out if:
Preservation of the product's presentation, without traces of use and operation;
Refunds to the buyer are made within 3 business days from the date of receipt of the goods by the Seller.
Return (exchange) of goods of inadequate quality (defective, incomplete set, color different from that shown on the website):
If the buyer discovered manufacturing defects in the product (defects, incomplete set,
color different from that shown on the website) you can return within 30 days
In order to issue a return or exchange of goods, you need to:
1) Write to e-mail zirozokrs@gmail.com or call +380992039560 specified in the "Contact Information" section. Please indicate “Exchange” or “Return” in the subject line of the email.
indicate the phone number you used to place the order, the card number for the refund and the reason for returning the goods.
2) Send us the goods by Nova Poshta to the address:
78200 Kolomyia, New Post Office No. 2 (Getmanskaya St., 12) named Kozoriz Oksana Tarasovna, +380992039560
After we receive the parcel from you, we will check the condition of the goods,
funds will be returned within 3 business days to your bank card or through the payment system with which you paid for the goods (if you paid online on the site).
If you wanted to exchange an item, then after we receive the item from you and check its condition, we ship the item within 3 business days.
The cost of transportation to return the goods is at the buyer's expense.
In case of shortage or poor quality, the cost of transportation to return the goods is at the expense of the seller.